We do our best to get each custom order exactly right. Our approval process includes a digital proof and a professional representative to help you each step of the way before production begins. 

Each order is custom made and we do not accept returns. Thready has the right to offer a redo of your order instead of a refund if there is an error on our part. 

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for errors on orders after 72 hours.